Department: Risk and Data Management

Reports to: Senior Manager, Risk and Data Management

Cultural context 

Symptai consulting is a lean and spirited organisation of consulting professionals. The evolving nature of the clients we serve requires our team to be nimble, current, and innovative. The culture we have cultivated encourages ingenuity, diligence, discipline, synergy, and excellence. We need each member of the team to bring their unique contribution in a bold and purposeful way. It is our expectation that our core values, candour and integrity be the common thread, evident in all our professional and personal pursuits.  Our commitment to both internal and external customers is without question, and we believe in doing what it takes to provide exceptional results.

Job Summary

The Application Support Analyst has responsibilities for developing, assessing, and delivering solutions that protect enterprise systems, applications, and data by establishing policies, practices and tools that prevent unauthorized access, use, disclosure, modification, or disruption of Cloud related systems, including but not limited to the key roles and responsibilities stated below. The Company can exercise its discretion to modify these roles and responsibilities from time to time in consultation with the Employee.

Responsibilities and Duties 

• Provide beginning-to-end resolution to reported issues for partner solutions.

• Work with clients to understand their issues as it relates to their implementation for inclusion in the ticketing system.

• Work closely with technical team to drive timely client responses and facilitate a positive customer experience.

• Interact with partner agile teams in reporting and documentation of defects and enhancement requests.

• Work directly with our implementation team and participate in the development/enhancement of solutions and projects. This may include needs analysis, documentation, script development, testing, and installation/implementation tasks.

• Support customer meetings through internal preparatory work (including customer research).

• Support the various Business Units of the company professionally and personally.

Requirements 

• Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Ability to work collaboratively with cross-functional teams and build effective working relationships.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Proficiency in using ticketing systems and customer support tools.

• Familiarity with agile methodologies and software development processes.

• Work and act in accordance with Symptai core values of candour, curiosity, integrity, extraordinary people, and exceptional results.

Qualifications and Experience 

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• 3 years’ experience in a similar role.

If you are interested, we invite you to submit your resume to careers@symptai.com with the position as the subject of the email.

We thank all applicants for their interest, however only shortlisted candidates will be contacted for screening and interviews.